Ben Boycott Joins Redhawk

Redhawk Consulting, LLC is pleased to announce that Ben Boycott has joined Redhawk to lead the consulting practice’s non-profit, finance and due-diligence projects. Ben spent the last 4 years at Vapor Ministries where, during his tenure as President & COO, the ministry grew significantly in reach, effectiveness and financial efficiency.

Ben will add tactical finance, non-profit and due-diligence experience to the Redhawk team and its clients. “We are excited to have Ben on the team. Very few people can drive execution through an organization like Ben. His talents add functional depth to Redhawk’s consulting practice and we can’t wait to share those talents with our clients,” said Matt Hottle, Redhawk’s Founder.

The excitement is mutual according to Boycott, “I am thrilled to be working as a part of the highly capable team at Redhawk. They have established a reputation as a significant value-add resource for innovative entrepreneurs, and we are eager to continue to drive groundbreaking results for small businesses.”

Redhawk Consulting, LLC provide consulting, coaching and advisory services to small business owners, startups and emerging businesses. Having worked with more than 50 management teams over the last 4 years, Redhawk has become the authority for businesses looking to exceed their growth and success expectations. www.redhawkresults.com

Amazon’s HQ2 RFP Provided the Roadmap for a More Competitive Birmingham

237 Disappointments

Amazon received 238 submissions from 238 different cities for its request for proposal (RFP) regarding its second headquarters, HQ2. In the wake of the 237 losers will be millions of dollars and tremendous amount of energy and resources spent trying to promote hundreds of cities that didn’t qualify for even the most basic RFP requirements.

Birmingham, AL is likely to be one of the 237 disappointed cities because, for the most part, we don’t meet the minimum qualifications to submit a competitive bid

But that didn’t stop us from launching a big and—presumably expensive—advertising campaign replete with huge temporary monuments shaped like Amazon shipping boxes, oversized Amazon Dash buttons and a dozen or more feel good news stories both paid and unpaid in an attempt to woo Jeff Bezos and his selection committee.

Someone is going to win some advertising awards and get some really great news clips to frame for their office walls. It was creative and well executed. Unfortunately, much like the ill-conceived and almost criminally executed bid to land the last DNC convention, #bringAtoB will likely net the same economic impact with a monster bill to pay for the effort.

Yes, I’m one of the jerks who pushed back on this from day one of the campaign and have been called a lot of names on social media. People have been pushing the false equivalent of Mercedes choosing to build their plant in Vance as justification for opening threadbare pockets and spending money we hardly have. However, I have been far from alone in questioning the allocation of this money, effort and time when our city has so many opportunities to improve.

Simply throwing stones at the #bringAtoB campaign is not helpful however. Here is how and where that money, time and energy could have been used to move toward a city and economic environment that would have made us much more competitive not only for the Amazon bid but also for attracting other new opportunities to the area.

Provide Forgivable Small Business Loans

99.7% of the companies in the US are classified as small businesses and those businesses employ 48% of the total workforce. Many of the largest companies in Birmingham are shrinking their head count as software and technology automation requires less human capital. Regions Bank laid off approximately 260 people last year alone. Bradley (formerly BABC) laid off 13% of its administrative staff during that same time period. US Steel laid off 1,100 workers at the end of 2015.

For the sake of argument, let’s say $200k was directly allocated to the promotion of #bringAtoB. That could have translated into 10 small business loans of $20k to vetted and qualified small business operators to expand or even start their business. The BBA, Big Communications, City of Birmingham and others involved in #bringAtoB could provide additional support or resources to those new opportunities using the same amount of time and effort spent creating and launching the Amazon campaign

That’s 10 new businesses, employers and tax paying entities created for the same amount of money and time. If you took the perspective as an investor, this would be like placing 10 bets with the same amount of money as you would have placed on a single bet with a lousy prospectus. Job growth in Birmingham continues to come from small businesses and entrepreneurs- not the same big industry companies we have relied on since the 1960s to create new jobs and better opportunities.

Limit the Economic Development Fragmentation

We have the BBA, Tech Birmingham, Rev Birmingham, EDPA, Innovation Depot, Innovate Birmingham, UAB, Rotary, City Hall, City Council, Jefferson County Commission and others working on separate and disparate economic development programs. All of those organizations are funded by private contributions, membership fees, sponsorships, tax dollars or grant money. Those funding sources are finite, but we have individual groups spending money on individual staffs, salaries, operational expenses, strategic planning sessions, events, professional service providers, committee meetings, promotional advertising, grant writers and more.

The cost of that duplication is massively wasteful. Further, without a cohesive approach between all those individual groups, we end up with competing priorities and mediocre performance. As one of my mentors used to say, “there are only so many nickels in the jar.” We need to be better stewards of how we spend our limited resources. That starts with collaborating on a macro scale and setting a longer-term vision.

Create a City-Wide Transportation Plan

One of the primary requirements of the Amazon RFP was a campus with direct access to mass transit. While Birmingham has several rail spurs that run along former industrial sites, we don’t have what most cities would consider efficient and accessible mass transit. Organizations have worked to fill gaps in that plan with efforts like the Zyp Bikeshare program, but a long-term, workable transportation strategy has largely eluded us. We haven’t managed to come up with a way to connect the city with the surrounding area- like the suburbs which would provide a large percentage of the human capital required for a corporate campus the size of Amazon’s HQ2. We need to spend the money to come up with a comprehensive and effective mass-transit strategy that drags us into the 21st century.

Entrepreneurs should be Leading Entrepreneurial Efforts

By last count, there at least six local or regional organizations that exist to directly or indirectly promote the formation and growth of entrepreneurs and startups. None of those organizations are actually led by an entrepreneur. A few of them don’t have anyone on their executive staff that has been an entrepreneur or even worked for a small business or startup. There is no doubt those people can play a crucial role in the support and success of the emerging business ecosystem but we need actual entrepreneurs to be in those leadership roles. There is no amount of research or relative proximity that can replace the kinesthetic experience of being an entrepreneur or business owner.

Work Toward the Next Opportunity Now

We should be able to self-critique and have tough conversations about what we must change without the fear that doubt creates preventing us from being open to our opportunities. While celebration of incremental improvement is crucial, we must not accept shallow victories as the sum total of our achievements. We have a long way to go and we must be able to talk openly and honestly about those shortcomings and how we want to work to fix them.

As we stand in 2017, we aren’t qualified for Amazon’s HQ2. We can argue the semantics of the RFP’s wording to justify in our minds how we manage to qualify, or we can start looking inward and filling the gaps highlighted by Amazon. The RFP did provide us a potential roadmap to being far more competitive and attractive to companies like Amazon in the future. It will take a collective, long-term and disciplined effort to fill those gaps and we need to pursue that challenge with as much energy and resources as we spent on oversized Amazon shipping boxes and faux-Dash buttons.

Photo via Creative Commons user Anxo Cunningham

Preparing to Scale Your Business

 

Scaling at any cost has become a strategic roadmap for too many companies. Over the years, it seems this is the common playbook being run by high tech startups—especially if they’re VC backed. From certain perspectives and assuming certain motivations, that can be totally understandable. Your investors are looking for 10X or even 100X returns (however unrealistic that may be), and that only happens if the companies can quickly add ridiculous amounts of users, customers, or some other measure of market capture. The problem, of course, is that most companies have no idea how to do this and how to avoid the inevitable outcome—the company grows too fast, makes some unrecoverable mistakes, and becomes another Icarus-like cautionary tale of startup failure.

Incremental growth can be challenging enough without adding unnecessary velocity. At some point, you’ll get to the fork in the road between staying at your current size and scale or deciding to take steps to grow the business. Payroll is being met. Clients are happy. Bills are being paid on time. Customers are being acquired. It could be a logical conclusion that this is a perfectly satisfactory place to remain. Most entrepreneurs, however, are not happy with their current scale, size, or capabilities. They remain focused on growth forever.

Planning to scale a business isn’t difficult, but it requires some discipline. Using Marcus Lemonis’s Three Ps approach, we can break it into those categories.

People

Scaling your human capital and capabilities is foundational for successful growth. Consider the following:

  • What jobs and tasks are the founders doing that need to be delegated? How will you prepare people to take on those responsibilities, and what resources will be required to do so?
  • Do you have the right people in the right spots?
    • Right Person + Wrong Spot = can you find a better spot/role/job for them?
    • Wrong Person + Right Spot = how will you replace that person?
    • Wrong Person + Wrong Spot = position eliminated
    • Right Person + Right Spot = congrats!
  • Whose job will be expanding or changing? How will you plan to support that change?

Product

Products don’t always scale easily.

  • How will your production and logistics requirements change? Can you make more and deliver it as efficiency at scale as you previously have?
  • Are there smaller product offerings that simply can’t scale with the rest of the product line? Do those products get eliminated?
  • Any implementation/rollout/delivery issues created with additional product sales? How will you mitigate those issues?
  • How will you preserve quality?

Process

This trips up more companies than anything else. Having processes that people can follow and execute autonomously is crucial.

  • Are your processes documented and available for people to access/review/use?
  • What processes can only be executed by specific individuals? What is the plan for eliminating that bottleneck?
  • Are your processes current and are they still relevant at scale?
  • Where are your processes likely to fail at scale and what could cause that failure? How will you try to futureproof those procedures?

This, of course, is only a partial list but cover the high points. I would say these are equally weighted and only working through one or two of these is not sufficient. Growth is exciting and is the fundamental point of having a business for most of us. Companies can grow exponentially and actually make less money than before that growth occurred if has been poorly planned.

Entrepreneurs Should Know the Difference Between Can’t and Won’t

Retro style image of a rustic wooden sign in an autumn park with the words Courage - Fear offering a choice of reaction and attitude with arrows pointing in opposite directions in a conceptual image.

Fear, skepticism and stubbornness are necessary for entrepreneurs. These things keep you between the ditches and make sure the company you’re driving stays on all four wheels. Questioning the wisdom of each action and assuming the worst possible outcome are things we obsess about and spend sleepless nights contemplating.

“…the terrible and the terrific spring from the same source, and that what grants life its beauty and magic is not the absence of terror and tumult but the grace and elegance with which we navigate the gauntlet.” – Maria Popova

When considering solutions, two words tend to come up repeatedly—can’t and won’t.

Can’t is when you are physically, spiritually, operationally, or structurally unable to do something—you don’t have the option to do it.

You can’t fly, see through walls, or run as fast as a car without mechanical advantages (or Kryptonian genes).

Won’t means there is a decision being made. The decider has some optionality. They can choose to do something or not.

I could go run a marathon but I won’t because it seems really hard, and I get winded going to the refrigerator.

As entrepreneurs find themselves making important decisions, won’t is often misrepresented as can’t.

Can’t is easy to say. Can’t is easy to justify and explain. Can’t ends the conversation. Can’t means you will likely take fewer risks, endure fewer setbacks and in the process, find justification in that risk-mitigating approach.

Won’t can be painful. Won’t is much harder to admit. Won’t is the honest answer most of the time. As entrepreneurs, we sometimes live in won’t but call it can’t.

Won’t limits risk like can’t, but there is far more sincerity and self-awareness in won’t. We had the choice and decided we wouldn’t do it. We considered the opportunity and decided not to do it even though we could.

Won’t can be the right answer but we don’t like categorizing it that way. We are more comfortable telling ourselves and others it can’t be done. Won’t begs for debate and further consideration and we should be more willing to engage in that discussion.

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